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Submit Staff IT Request

Log an IT incident or service request without signing in. Provide your official County credentials for verification.

Staff Only: Requires an official County email address (@transnzoia.go.ke) and your Staff PF Number. If your email matches an existing staff account, the ticket is automatically connected to your profile. Members of the public should use the VMHS Customer Care Portal.

1 Staff Identity & Verification

Full Name *

Your official government name as recorded in County HR records.

Official County Email *

Must end with @transnzoia.go.ke to verify your staff identity.

Staff PF / Payroll Number *

Used to verify County employee status and attach your ticket.

Phone / Mobile Extension *

Direct number or intercom where the ICT technician can reach you.

2 Department & Office Location

Department / Directorate *

Station / Office Location *

Specify building, sub-county station, floor, and room number.

3 Technical Issue Details

Issue Category *

Urgency / Priority *

Issue Subject *

Detailed Description *

Supporting Files / Screenshots (optional)

Attach screenshots of error messages or diagnostic photos (PDF, PNG, JPG, max 5 files, 10 MB each).

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ICT HelpDesk

Submit Staff IT Request